Waiting for TV Schedule…

[ATC7]

Waiting for TV Schedule…
LAN fibre connection no internet issues

sigmnal 60

Quaulity 90

i know how to fix it but comes back frequently enough to cheese me off.

[Quoman7]

Hi @ATC7 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?.

[ATC7]

Thanks for trying to help , as I said in my post I know how to fix it but it keeps coming back I want Sky to solve this ongoing issue 

[Daniel0210]

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@ATC7 wrote:

I want Sky to solve this ongoing issue 

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@ATC7 

If the advice from @Quoman7 doesn't help long term, you will need to contact Sky if you want them to solve it. 

[ATC7]

Thanks and agreed but Sky said to go MySky app which sent me here , just need escalating, I am not the the only one with this issue . Sky do not even list it as a known issue.