WHY AREN'T SERIES LINK PROBLEMS BEING ANSWERED?

[PeakSteve]

For a year or so my Sky Q box is jumbling-up Series-linked recordings, storing them in random/duplicate folders.

Clearly this is a KNOWN PROBLEM, but any solutions here are missing, and threads locked by Sky!

It used to work.   HOW DO I GET IT WORKING CORRECTLY AGAIN?

Alternatively, how do I contact someone at Sky who can help?

[Daniel0210]

@PeakSteve 

The advice from staff on here is for you to email the Viewer Relation Team at viewerR@sky.uk

[PeakSteve]

Thanks for the e-mail address.

Funny how it's not on the web site!

[MightyQuinn]

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@PeakSteve wrote:

Funny how it's not on the web site!

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Hi @PeakSteve   It is, click on programming complaints. https://www.sky.com/help/articles/how-to-make-a-complaint

[oldfella]

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@PeakSteve wrote:

For a year or so my Sky Q box is jumbling-up Series-linked recordings, storing them in random/duplicate folders.

Clearly this is a KNOWN PROBLEM, but any solutions here are missing, and threads locked by Sky!

It used to work.   HOW DO I GET IT WORKING CORRECTLY AGAIN?

Alternatively, how do I contact someone at Sky who can help?

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Hi @PeakSteve 

Are you sure that your Q box is on the latest Software version (At least Q220.......)?

https://www.sky.com/help/articles/sky-software-updates