Volume on remote no longer working

[Jess269]

My voice control and controlling of the tv volume has just stopped working . Tried 7&9 then 1&3 and apparently my tv 'doesn't support ' being able to turn tv on and off volume and source according to the help section on the tv . I can still turn it on and off change source 

[oldfella]

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@Jess269 wrote:

My voice control and controlling of the tv volume has just stopped working . Tried 7&9 then 1&3 and apparently my tv 'doesn't support ' being able to turn tv on and off volume and source according to the help section on the tv . I can still turn it on and off change source 

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Hi @Jess269 

Try completly resetting your Bluetooth remote again.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.