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Discussion topic: Sky q

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This message was authored by: Adamchurchward

Sky q

I just have a blank screen , it was working fine last night , the green light is on but no picture, I've checked the scart lead 

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This message was authored by: oldfella

Re: Sky q

Posted by a Superuser, not a Sky employee. Find out more

@Adamchurchward wrote:

I just have a blank screen , it was working fine last night , the green light is on but no picture, I've checked the scart lead 


Hi @Adamchurchward 

Q does not have a Scart lead.

Do you mean the HDMI lead?
oldfella_0-1670886060807.png

 

If this is the lead you mean and you have Sky Q try rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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