Volume control

[SamT]

We are having issues with our SkyQ remote

we are unable to turn the volume up and down or turn the tv off with the remote.

this has randomly happened.

 We have tried re pairing the remote.

We can change the channel etc. 

[oldfella]

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@SamT wrote:

We are having issues with our SkyQ remote

we are unable to turn the volume up and down or turn the tv off with the remote.

this has randomly happened.

 We have tried re pairing the remote.

We can change the channel etc. 

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hi @SamT 

Looks like your remote is not correctly paired to your brand and model TV set.

Try new batteries in the remote and Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

[SamT]

Thank you,

thay doesn't seem to be working either. 
very odd

[oldfella]

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@SamT wrote:

Thank you,

thay doesn't seem to be working either. 
very odd

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What's not working @SamT 

Is the remote led flashing 4 times when you press and hold 7 & 9 together?

If so what happens when you press 1 & 3 together (with the Q box on with green led and pointing the remote at the Q box)?