Volume control SkyQ remote sudden failure

[dcarr2]

Samsung smart TV is connected to Skyq box and its remote used also to control volume on my Sonos Beam soundbar. All working properly for years but last night out of the blue, the volume on my Sky remote becomes not adjustable. Every other function is normal. Have tried re pairing and can use the Alexa feature in the soundbar to shout a volume change. The actual TV remote is not used but also its volume is also not in action,  how can I try to get back to my Sky remote's normal use, please?

[Addie15 · Accepted solution]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[rob304]

my sky box isnt working   NOW WHAT HJAPPENS

[Chodley]

---

@rob304 wrote:

my sky box isnt working  

---

If you go through this troubleshooter it will lead to a box replacement request if necessary.

Make sure you keep your viewing card and also swap the power cable with the box. There are two types.

https://www.sky.com/help/articles/sky-box-problems-t2

p,s. Your caps lock key might need checking out too.