Series link

[Mikewebb]

Just browsing the TV guide and saw series 4 episode 4 of  The Righteous Gemstones, series 3 is still in my recordings, so why on earth has my so called all singing all dancing sky Q box not recorded Series 4 for me. It's not the first time this has happened, I'm sure they used to record the next series when it started. Why doesn't it do this anymore? 

[nigea99]

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@Mikewebb wrote:

Just browsing the TV guide and saw series 4 episode 4 of  The Righteous Gemstones, series 3 is still in my recordings, so why on earth has my so called all singing all dancing sky Q box not recorded Series 4 for me. It's not the first time this has happened, I'm sure they used to record the next series when it started. Why doesn't it do this anymore? 

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hi @Mikewebb 

Recording the next series on Q, known as Smart links -  many of us have found it rather hit & miss

It is also tied to the box so if you have had a box replacement then this would break any such links

[Mikewebb]

Nope, same box, if it was a new box then series 3 wouldn't still be in my recordings...

[oldfella]

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@Mikewebb wrote:

Nope, same box, if it was a new box then series 3 wouldn't still be in my recordings...

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Hi @Mikewebb 

All the Aired episodes are available on Catch up.

[Mikewebb]

Fully aware of that. However that doesn't answer my question regarding series link and why the box doesn't do what it used to..? 

[lettice]

Sometimes Smart series links can fail.

It may not be just your box, but a Sky issue.

Your best bet to get this checked and resolved by Sky is to send an email to the Sky Viewer relations team to report it;
ViewerR@sky.uk
They do respond to emails with any updates for your queries or problems.