@Buddy5056 wrote:
Hello you have sent me a new sky q box which I have received but when I gave the old one to the delivery driver I forgot to take my viewing card out
hi @Buddy5056
You are not the first & won't be the last to do this.
I have escalated your post to a SKY support team, who, hopefully, will be in touch.
Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser
As an aside - we are primarily just other customers here rather than SKY themselves - although the team that I have escaleted your post to are SKY.
