Posted by a Superuser, not a Sky employee. Find out more
@Tim2024 You are the second person to post this issue tonight
If you've got Sky Q, then you will have a viewing card in the slot on the side of your box. If you push it gently in, it should then pop out. Give the chip face a wipe with a soft, dry cloth, push it back in the same way up as it came out, and see if that sorts it.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here
Posted by a Superuser, not a Sky employee. Find out more
@Tim2024 You are the second person to post this issue tonight
If you've got Sky Q, then you will have a viewing card in the slot on the side of your box. If you push it gently in, it should then pop out. Give the chip face a wipe with a soft, dry cloth, push it back in the same way up as it came out, and see if that sorts it.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here
My sky box has come up with the message 'please insert your viewing card with the chip facing up.
the viewing card has not been removed. I have rebooted the sky box and reinserted the viewing card. The same message is still there
@Tim2024 You could try refreshing your viewing card by
pressing home > settings > system info > viewing card number > setup > viewing card setup
press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi Sky Broadband Hub/SR203, Sky Ultrafast broadband Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
I'm afraid the only way to do this now is by calling Sky. The Messaging Team on here can't action that request any more.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
Hi I'm not looking to reply to anyone I have simply lost all hope in trying to get an answer on where my viewing card is. I never received prior to installation and was told it was expressed posted on Dec 23rd. Take into account the Christmas stoppages, I still have not received it and nobody has made contact with me with a tracking reference number or any sort of update, not even an apology to say it should have been posted 14 days earlier. I truly have no door left to open and I cannot speak to that customer service Centre again.
My son had Sky Q installed on 23 December but his viewing card hadn't arrived. Luckily the engineer had spares in his van. The viewing card eventually arrived on 31 December. They are sent via Royal Mail so you are relying on your Postie.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
