Viewing card

[NB2018]

I've just received a replacement sky q box and the viewing card won't set up? It's saying install not complete, an active broadband connection is required? However my broadband is working fine?

[Anonymous]

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@NB2018 wrote:

I've just received a replacement sky q box and the viewing card won't set up? It's saying install not complete, an active broadband connection is required? However my broadband is working fine?

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Your broadband may well be working fine but obviously, your Sky box can't see it. Are you using an ethernet cable or WiFi?

[NB2018]

I'm using Wi-Fi 

[Anonymous]

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@NB2018 wrote:

I'm using Wi-Fi 

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And have you connected (or attempted) to the WiFi with the new box?