Viewing card

[MattporterRalph]

Hi, I'm currently having an issue where our sky box is saying we need to upgrade our subscription. 
we've been out of our chalet for 2 months and we've come back to this message. Any ideas of how I can fix this? I've already tried updating the box. Before this message it was also coming up that viewing card is not paired but that seems to have disappeared now.

[oldfella]

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@MattporterRalph wrote:

Hi, I'm currently having an issue where our sky box is saying we need to upgrade our subscription. 
we've been out of our chalet for 2 months and we've come back to this message. Any ideas of how I can fix this? I've already tried updating the box. Before this message it was also coming up that viewing card is not paired but that seems to have disappeared now.

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Hi @MattporterRalph 

Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

[Tom-W19]

Hi MattporterRalph

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147