Everytime I turn the Sky box on it says "Please ensure the correct viewing card is inserted with the chip facing up" Usually reinserting the card and turning off the main power on the box works. But lately it takes two goes and right now nothing seems to be working. What now?
Posted by a Superuser, not a Sky employee. Find out more
@haywardee wrote: Everytime I turn the Sky box on it says "Please ensure the correct viewing card is inserted with the chip facing up" Usually reinserting the card and turning off the main power on the box works. But lately it takes two goes and right now nothing seems to be working. What now?
@haywardee have yo tried giving the chip on the card a clean with a soft lint free cloth then reinserting the card
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi Sky Broadband Hub/SR203, Sky Ultrafast broadband Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema LG 49SJ 810 V UHD TV Google Pixel 10 Pro XL mobile
Posted by a Superuser, not a Sky employee. Find out more
@haywardee wrote: Everytime I turn the Sky box on it says "Please ensure the correct viewing card is inserted with the chip facing up" Usually reinserting the card and turning off the main power on the box works. But lately it takes two goes and right now nothing seems to be working. What now?
@haywardee have yo tried giving the chip on the card a clean with a soft lint free cloth then reinserting the card
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi Sky Broadband Hub/SR203, Sky Ultrafast broadband Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema LG 49SJ 810 V UHD TV Google Pixel 10 Pro XL mobile
Posted by a Superuser, not a Sky employee. Find out more
@haywardee wrote: That worked, although it looked pretty clean. Thanks (Can't mark as answer as keep getting an error message)
@haywardee I can mark it as the answer if you want me too ?
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi Sky Broadband Hub/SR203, Sky Ultrafast broadband Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema LG 49SJ 810 V UHD TV Google Pixel 10 Pro XL mobile
Posted by a Superuser, not a Sky employee. Find out more
ok i'll get it answered for you
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi Sky Broadband Hub/SR203, Sky Ultrafast broadband Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema LG 49SJ 810 V UHD TV Google Pixel 10 Pro XL mobile
