Viewing card issue

[Sam384]

Contacting Sky to let them know - it's the correct card and the right way up but not working - going round in circles on the information and links 

[GD1]

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@Sam384 wrote:

Contacting Sky to let them know - it's the correct card and the right way up but not working - going round in circles on the information and links 

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Except you're not contacting Sky customer services by posting here, no one knows who you are.

You origially posted this in the broadband board but broadband is not reliant on viewing cards, so the question is which box do you have Sky+HD  or Sky Q?

[Sam384]

Hi GD1 

This was where i was directed when i was searching for support for the viewing card on Sky.  

So sorry for posting on the wrong board. I have a Sky Q box. 

[Sam384]

Thank you for replying GD1

I was searching through the website going  round in circles and this was suggested as a place where i could find an answer, sorry if its not the right place. 

I have a sky Q box  not recognising the card that was working fine previously. 

[Daniel0210]

@Sam384 

First check that your viewing card is correctly inserted. If it is in correctly there is not enough of it showing to grip and remove it. Push it fully in and it will pop out slightly so you can remove it.

Take it out and give the chip a gentle wipe with a damp lint free cloth. Once it's dry reinsert it chip side up and chip end in first. Push it gently fully in and you should hear  a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.

If the message still appears try refreshing your Viewing card. So go to…

Home - Settings - System info.

Highlight Viewing card number and then select Setup on the right hand side.

Then select Use this option to trigger a callback. (No phone call is made, it's just Sky terminology but the card should he refreshed).