Discussion topic: Viewing card error message

This message was authored by Chris700 This message was authored by: Chris700

Viewing card error message

Switched on my box this lunchtime and get the following error message:


Please insert the correct viewing card is inserted wirh the chip facing up


have switched the box off and on at the mains, and re-inserted the card, but it doesn't make any difference


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This message was authored by Dallen9798 This message was authored by: Dallen9798

Re: Viewing card error message



Try going into Settings > System info > Viewing card > pair viewing card, then trigger a call back once it states its paired and see if that helps

My views are my own and I will assist where possible.

Sky Q 2TB UHD, 2X Mini Box, Sky BB UF1, Booster 4

I am just a customer, If I've got something wrong feel free to tell me, If I've something right mark it as an answer

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