Discussion topic: Wrong broadband connection

This message was authored by TeddyD This message was authored by: TeddyD

Wrong broadband connection

I've just moved from virgin media to Vodafone for broadband. I tried to connect my sky q box to the new Wi-Fi but it keeps connecting to a sky broadband that isn't ours automatically. How do I manually connect to my broadband?


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This message was authored by Dallen9798 This message was authored by: Dallen9798

Re: Wrong broadband connection



Hi Teddy,


Try re-booting your box by turning it off at the power at the wall


Once its on, go to Settings > Network Connection > Network setup > connect to broadband from another providor


Or you may have to reset it again by Doing Network Setup > Reset

My views are my own and I will assist where possible.

Sky Q 2TB UHD, 2X Mini Box, Sky BB UF1, Booster 4

I am just a customer, If I've got something wrong feel free to tell me, If I've something right mark it as an answer

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