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Discussion topic: Wrong broadband connection

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Avatar for TeddyD
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This message was authored by: TeddyD

Message posted on ‎17 Apr 2023 01:23 PM

Wrong broadband connection

I've just moved from virgin media to Vodafone for broadband. I tried to connect my sky q box to the new Wi-Fi but it keeps connecting to a sky broadband that isn't ours automatically. How do I manually connect to my broadband?

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Avatar for Dallen9798
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This message was authored by: Dallen9798

Message posted on ‎17 Apr 2023 01:37 PM

Re: Wrong broadband connection

@TeddyD 

 

Hi Teddy,

 

Try re-booting your box by turning it off at the power at the wall

 

Once its on, go to Settings > Network Connection > Network setup > connect to broadband from another providor

 

Or you may have to reset it again by Doing Network Setup > Reset

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