@MarkM86 wrote:
Hi,I've recorded a show on TLC and have went to watch it and it won't play. It says I need to update my subscription. I've never had an issue in the past when watching recordings from here and can still watch the channel normally too.
Hi @MarkM86
First check that you are not trying to Download or view HD content without the Q HD Subscription pack.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.
