Viewing Card

[GillianJ1]

I had a new tv installed last weekend.  Twice now I have been watching youtube when the picture has disappeared and a message saying there is no signal.  The installers of my new tv returned and said it was just a hiccough with Sky and they put it right.  They told us if it happened again we should pull one of the connections out of the Skybox, wait a couple of minutes and then replace it.

tonightvwhen it happened I tried this, and can get Sky partially but am getting a message to insert the viewing card.  I don't have a viewing card.

could somebidy please advise me in simple language where I go from here.  Many thanks in anticipation.

[Mark39]

Is this YouTube via an app on your tv? There's no YouTube app on Sky+ boxes - the forum you've posted in.

All Sky+ boxes have a Viewing Card.

[oj01]

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@GillianJ1 wrote:

I had a new tv installed last weekend.  Twice now I have been watching youtube when the picture has disappeared and a message saying there is no signal.  The installers of my new tv returned and said it was just a hiccough with Sky and they put it right.  They told us if it happened again we should pull one of the connections out of the Skybox, wait a couple of minutes and then replace it.

tonightvwhen it happened I tried this, and can get Sky partially but am getting a message to insert the viewing card.  I don't have a viewing card.

could somebidy please advise me in simple language where I go from here.  Many thanks in anticipation.

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If you have Sky satellite TV (either Sky+ or Sky Q) and you have an active Sky subscription, then you have a viewing card. It wouldn't work without one.

Of the two, only Sky Q has Apps such as YouTube but you've posted in the Sky+ forum.

Which do you have?

[GillianJ1]

It seems as though i'm in the wrong forum as I have Sky Q.  Also I have found the viewing card, in the side of the box.  I'm not very knowledgeable as can be seen.  I think I might be ok now i've found the card.  Thank you for your help.

[GillianJ1]

I have Sky Q.  However as I have now found the viewing card I should be ok to follow instructions.

Thank you for your response.

[Daniel0210]

@GillianJ1 

I've moved your post to the Sky Q board.,

[GillianJ1]

I have now resolved this problem.  Thank you for all the responses in this forum and the Sky+ forum