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Discussion topic: Sky Q box keeps freezing when people are talking

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Avatar for Kay149
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This message was authored by: Kay149

Message posted on ‎21 Nov 2025 04:16 PM

Sky Q box keeps freezing when people are talking

When I'm watching a programme the people talking sometimes freeze then goes back to normal. This happens all the time. Also programmes take forever to download.

 

 

 

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎21 Nov 2025 06:24 PM

Re: Sky Q box keeps freezing when people are talking

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kay149 

 

You've posted in the sky glass board. Hopefully a moderator will move your post to the Q section where more knowledgeable users can assist.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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