Various Problems for the last 6 weeks

[Annie7]

I have been having problems for the last 6 weeeks plus

I have a Q box and 2 mini boxes

I get problems with all 3 boxes and the problem changes from  no sat, blue screens, various different messages, play a recording and get a black screen.

I turn them all off, turn them on and reset and it works again .

my BT broadband is working fine

Any ideas please  -  but not turn it off and turn it on.

[nigea99]

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@Annie7 wrote:

I have been having problems for the last 6 weeeks plus

I have a Q box and 2 mini boxes

I get problems with all 3 boxes and the problem changes from  no sat, blue screens, various different messages, play a recording and get a black screen.

I turn them all off, turn them on and reset and it works again .

my BT broadband is working fine

Any ideas please  -  but not turn it off and turn it on.

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hi @Annie7 

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:
Escalation Info 

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[J_ham]

Thanks @nigea99  for escalating this. We’ve sent @Annie7  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.