V fulli

[judithjeff]

Ive had tbis Q box just over a week and we keep getting a break in the picture with a message V Full. Ive rebooted it umpteen times but it still comes up. Advice to resolve please

[oldfella]

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@judithjeff wrote:
Ive had tbis Q box just over a week and we keep getting a break in the picture with a message V Full. Ive rebooted it umpteen times but it still comes up. Advice to resolve please

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Hi @judithjeff 

Doesn't seem to be a Sky Q message.

See if your TV set remote will clear it.

[Daniel0210]

@judithjeff 

I too have never seen such a message from a Sky device or the mention of such a message on the forums before. 

[judithjeff]

Never had any issues with my old sky box. Its only happened since i got this new one

[GD1]

@judithjeff  As advised that is a TV message you'll need to use your TV remote to clear it, it's not a message from your Sky Q box

[SlenderRobert]

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@judithjeff wrote:

Never had any issues with my old sky box. Its only happened since i got this new one

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Turn your Q box and the TV off and make sure the HDMI cable is fully inserted into the back of the Q box and into the TV, then power them back on. 

'V Full' sounds like it is generated by the TV when it detects a break in the signal so it may just be that the HDMI cable hasn't been fully re-inserted when you had the new box fitted. 

[nigea99]

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@SlenderRobert wrote:

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@judithjeff wrote:

Never had any issues with my old sky box. Its only happened since i got this new one

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Turn your Q box and the TV off and make sure the HDMI cable is fully inserted into the back of the Q box and into the TV, then power them back on. 

'V Full' sounds like it is generated by the TV when it detects a break in the signal so it may just be that the HDMI cable hasn't been fully re-inserted when you had the new box fitted. 

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Yes the V Full message is what  get on my Panasonic  TV when switching to a HD source

You should not be getting this other then when you first switch to SKY

@judithjeff  as  @SlenderRobert suggests I recommend taking the HDMI Cable out and then putting it back in making sure it seated properly in both the SKY Q box & the TV

[judithjeff]

Ive a panasonic tv too. Thanks

[judithjeff]

Unplugged everything reconnected and rebooted and up to now it hasnt re-occured. Thanks for advice