Using mobile as remote

[Hjbradn115]

My sky Q remote has broken and I have another ordered but in the mean time I wanted to use my ojone as the remote. In the sky Q and sky go app I should be able to go to Settings, then Devices & access my sky box using my phone which is attached to my account. But the only options is sky then devices is the option to delete my devices. I was on the phone nearly 40 mins with a technician trying to figure out why I can't see that option. I have re installed all the apps again incase it needed updating, but still had no look.

[nigea99]

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@Hjbradn115 wrote:
My sky Q remote has broken and I have another ordered but in the mean time I wanted to use my ojone as the remote. In the sky Q and sky go app I should be able to go to Settings, then Devices & access my sky box using my phone which is attached to my account. But the only options is sky then devices is the option to delete my devices. I was on the phone nearly 40 mins with a technician trying to figure out why I can't see that option. I have re installed all the apps again incase it needed updating, but still had no look.

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hi @Hjbradn115 

The virtual remote on SKY Go is currently only available for ios devices.  - although it is planned for Android it has not yet been released