28 Mar 2023 04:50 PM
My Sky Q box recently installed by Sky Engineer, and he paired that with my Sony TV KE-48A9 enabling me to just use the Sky Q remote.
To switch off I hold the button on a long press of 3 seconds and both TV & Q box switch off/ go into stand-by which is great.
The problem I am having is switching them both on. Whether I use a short or long press the Sky Q box comes on OK but my TV flickers 3 or 4 times as if still trying to action the instruction, before eventually switching on with a stable and normal picture. I am wottied this will damage my TV.
What can I do or should I ask the Sky Engineer to revisit to try and fix the problem?
28 Mar 2023 04:56 PM
Posted by a Superuser, not a Sky employee. Find out moreYou should be able to turn both Q box and TV on with a short press using HDMI CEC control.
Check that HDMI control is turned on in the Q box.
Home - Settings - Setup - Audio Visual. HDMI control on.
Also in the TV settings make sure that Bravia sync (Sony HDMI control) is also turned on.
29 Mar 2023 01:32 PM
Thank you very much for the advice.
I have checked and the SKY Q setting is already correct as described by you, so stage 1 is good.
Not so sure about my Sony TV though. When I look for Bravia Sync it seems that for Player 1 and HDMI 2 is should proceed to "Enable"; that button being highlighted. Should I still enable that as looking on the Sony website that is described as being used when you want to control the device (Sky Q box?) using the TV remote, rather than the other way round using SKY remote to control TV.
Sorry but I am nervous dealing with this and dont want to mess up the operations I have as I dont have the know how to reset everything if I mess up.
30 Mar 2023 01:21 PM
Thanks for that.
I have tried the HDMI control for both Sky Q Box and the TV Bravia Sync. Unfortunately that has not made any difference and I still get the TV flickering on/off when turning on.
30 Mar 2023 01:59 PM - last edited: 30 Mar 2023 01:59 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Rob+Newbould Just checking that you are just pressing the Sky Q remote power button briefly (less than a second). If you hold it down for longer, then the Sky Q box turns on the TV and then you switch the TV off again!
31 Mar 2023 11:22 AM
I have experimented doing as you suggest, but it seems to make no difference as the TV flickers on and off 3 or 4 times before coming on properly, hence my concern that the TV might get damaged as a tresult. I have never had this issue before the very recent installation of my SKY Q box.
31 Mar 2023 11:32 AM
Posted by a Superuser, not a Sky employee. Find out more
Clearly that is not right. If you are concerned then change it to manual operation by turning off Bravia Sync and HDMI Control on the Sky Q box. Then two presses of the Sky Q remote power button short and long to turn everything On and Off.
If the TV still flickers off and on afterwards then it is a problem with the TV. There are millions of us using Sony TVs without any problems.
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