Urgent

[WAYNELESLIE]

I have 2 communal TV boxes does this cause a problem for the engineer who is coming to install Sky Q?

[Daniel0210]

@WAYNELESLIE 

What do you mean by two communal TV boxes? What is your current set up? 

[WAYNELESLIE]

2 separate communal TV systems 

[Daniel0210]

@WAYNELESLIE 

So you haven't got your own dish and your (presumably Sky+ system) is serviced by a communal dish? 

[nigea99]

hi @WAYNELESLIE 

If you have 2 separate SKY HD boxes and upgrading to SKY Q you need to be aware that SKY Q works significantly differently

Only the main box stores the recordings - the second 'Mini' box works by a network connection (usually wifi) to the main box

All recordings on the main box are accessible by both boxes - except UHD recordings as minis cannot handle these.

There is no user profile system 

BTW your existing recordings will not be accessible after the upgrade (except purchases which can be re-downloaded)

[WAYNELESLIE]

my Xbox hasn't been installed yet I'm talking about what needs to be accessed to install it

[nigea99]

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@WAYNELESLIE wrote:

my Xbox hasn't been installed yet I'm talking about what needs to be accessed to install it

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if you have a communal system then the engineer is likely to need access to it to be able toi install an 'adapter' unless the system is already capable of supplying SKY Q capable SCR signals

If this is the case you will need permission to access the communal system

(BTW I assume you mean Q box) 

[WAYNELESLIE]

There is access to 2 communal TV systems so won't the engineer want to know which 1 to put the adapter in?

[WAYNELESLIE]

He/she has a choice of 2 installation points

[GD1]

@WAYNELESLIE  You may have 2 access points but it will be the same communal systems, it's not 2 seperate systems.

An MDU Trained installer will know what they need to do.

[nigea99]

@WAYNELESLIE 

It is unusual to have 2 completely separate distribution systems - do you just mean 2 connection points on the wall ?

[WAYNELESLIE]

Yes I do mean 2 connection points even though it's the same system 

[WAYNELESLIE]

How long is the cooling off period?

[nigea99]

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@WAYNELESLIE wrote:

How long is the cooling off period?

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hi @WAYNELESLIE I admit I am not too sure on the timescale but I think it may be 31 days

I must, however, point out that, except for a couple of specific reasons (mainly technical) you cannot return to SKY HD once you have been changed over to SKY Q - the option is to cancel SKY completely  

[Daniel0210]

@WAYNELESLIE 

Sky Q has a 31 day cooling off period. Do we take it the engineer has been today and installed it?