0

Discussion topic: Upgrading to a Q Box whilst retaining Sky+ box.

Reply
This message was authored by: John_H

Upgrading to a Q Box whilst retaining Sky+ box.

I will try to make this as simple as possible. The information I have received so far is contradictory.

 

I have a Sky+ 2TB box. It is on its last legs and has intermittent technical issues (like telling me there is no satellite signal on BBC1 whist recording a programme on BBC2).

.

I have about 8% free space on the Sky+ box and I would like to upgrade to a Sky Q box.

 

Can I install a Q box and still watch the recordings on the Sky+ box? 

In essence I want to run the Sky+ box as a sort of DVD player, at least temporarily until I have watched all the recorded programmes.

 

Some information says I can't but the Sky salesperson said I could. Some info says the Sky+ box can be used as a Freeview type box (if I cancel my subscription - a strong possibility) but can/can't view recordings.

 

I'm a little confused!

 

(not least because today a Sky agent offered me a Q box for £29/month whilst another offered me one for £41/month).

Reply

All Replies

This message was authored by: Daniel0210

Re: Upgrading to a Q Box whilst retaining Sky+ box.

Posted by a Superuser, not a Sky employee. Find out more

@John_H wrote:

Can I install a Q box and still watch the recordings on the Sky+ box? 


@John_H 

You will lose all recordings on your Sky+ box except purchased films. 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
This message was authored by: GD1

Re: Upgrading to a Q Box whilst retaining Sky+ box.

Posted by a Superuser, not a Sky employee. Find out more

@John_H  No once you move to Sky Q your viewing card won't work in the Sky+ Box and you'll 

lose access to any recordings as a result.  

 

You can still use the Sky+ box as a Free to air box but you would need a hybrid LNB installing as Sky normally replace the Universal one that you currently have with a wideband type for Sky Q.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: TimmyBGood

Re: Upgrading to a Q Box whilst retaining Sky+ box.

Posted by a Superuser, not a Sky employee. Find out more

@John_H wrote:

 

Can I install a Q box and still watch the recordings on the Sky+ box? 

In essence I want to run the Sky+ box as a sort of DVD player, at least temporarily until I have watched all the recorded programmes.

 

Some information says I can't but the Sky salesperson said I could.

 

Only until the Sky+ box reinitialises or otherwise requests subscription verification.  Once either of those occurs, access to the hard drive ceases because it's a subscription-only feature.

 

Some info says the Sky+ box can be used as a Freeview type box (if I cancel my subscription - a strong possibility) but can/can't view recordings.

 

That is correct (for reception only, not recording/playback) as long as there's a compatible LNB on the satellite dish: it won't work with the standard Q LNB.

 


 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Reply