12 Apr 2024 10:14 PM
I upgraded to Sky Q but it won't download from catch up, reached 4% after an hour.
13 Apr 2024 08:31 AM
Posted by a Superuser, not a Sky employee. Find out more
@Whitley wrote:
I upgraded to Sky Q but it won't download from catch up, reached 4% after an hour.
Hi @Whitley Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?
15 Apr 2024 09:27 PM
15 Apr 2024 09:33 PM
Posted by a Superuser, not a Sky employee. Find out more
@Whitley wrote:
Hi, I reset the router and downloads worked bit today its back to nothing downloading.
Hi @Whitley
Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.
Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.
Resetting the settings will also reset:
Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.
15 Apr 2024 09:41 PM
15 Apr 2024 09:43 PM
Posted by a Superuser, not a Sky employee. Find out more
@Whitley wrote:
I'm pressing select when the reset settings is highlighted but nothing happens, it doesn't reset
Have you gone correctly into the hidden menu @Whitley
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
15 Apr 2024 09:54 PM
15 Apr 2024 10:00 PM
Posted by a Superuser, not a Sky employee. Find out more15 Apr 2024 10:01 PM
15 Apr 2024 10:05 PM
Posted by a Superuser, not a Sky employee. Find out more16 Apr 2024 09:32 PM
17 Apr 2024 08:27 AM
After the reset things seemed to work, but then the next day I had no sound until I switched the box on and off, then nothing downloaded, what had downloaded the day before froze at 4 minutes and wouldnt run past that, and nothing had recorded. Back to square one.
17 Apr 2024 08:57 AM
Posted by a Superuser, not a Sky employee. Find out moreI've escalated to Sky. Look out for a blue chat bubble on this page/site when they pick it up.
17 Apr 2024 09:05 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent an invite to @Whitley to chat.
23 Apr 2024 03:47 PM
where is the direct message?
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