Upgrade subscription message

[welshgirl55]

The moment I press the home button on my remote, I get a message to say cannot use this service and need to upgrade my subscription. Sky customer for 25 years plus I never had this problem before, cannot even watch my recordings as upgrade message keeps appearing

[Daniel0210]

@welshgirl55 
If you haven’t done it already it may be worth rebooting the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.