Had Sky Q installed 1st March. Not been able to access on demand or any interactive services or link up my Sky Q mini box since. Phoned Sky several times. Nothing has worked. I have been sent a new viewing card and it doesn't fix the issue either. As last resort an Engineer is booked to come, but from previous posts I saw that it was fixed online. Very unhappy as nobody seems to know how to fix it!!!
I have a UHD subscription and ultimate tv package so I should be receiving all the services. The strange thing is I can access all my channels as I did before on Sky Plus, but can't record, download or access any apps. When I press the home button I receive the 'upgrade your subscription message'. Any help would be appreciated!
Apart from arranging an engineer what have Sky done and said? (I've removed your other thread to avoid confusion and duplicate replies).
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
They have said that there was a mismatch between my account and my viewing card, but they have now said that they remedied that and on checking my account was now matched up with my viewing card. They then suggested that they would send me a new viewing card as they could find nothing else to help which I have now inserted and I am getting the same 'Upgrade' message.
I think you have to allow the engineer to attend and make an assessment and if necessary contact Sky again afterwards depending on the outcome.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
Thanks. They are due in a couple of days. I noticed from some previous posts on this topic from 2021 it is not uncommon apparently and some users have had their signal refreshed which has remedied the issue. I wil ask for that to be considered if the engineer can't fix it.
That's why I asked what Sky had said and done. I'm not sure the actions the Escalation Team carry out are any different to that the agents on the phone perform.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
