Discussion topic: Upgrade message
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Message posted on 06 Aug 2025 04:57 PM
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Upgrade message
Just received a new sky q box, tv works ok, but everything else says i need to upgrade, already a sky q customer?
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All Replies
Message posted on 06 Aug 2025 06:00 PM
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Re: Upgrade message
Is this whilst downloading? Are you trying to download in HD without the HD add-on?
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 06 Aug 2025 06:17 PM
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Re: Upgrade message
- No, only live tv works, nothing else like Apps, recording, etc
Message posted on 06 Aug 2025 06:24 PM
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Re: Upgrade message
@David2748 wrote:
- No, only live tv works, nothing else like Apps, recording, etc
@David2748 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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