Sky Q 2TB box constantly disconnects from internet OR from MiniQ boxes, every day or two.

[TTW]

I have a 2TB main box and 2 mini Q boxes. I have a 3rd party internet provider so the Sky Q box creates it own 'Skyxxx' Network which it uses to communicate to the Mini Q boxes, however following many many months of living with this issue and routinely resetting network configurations and rejoining the devices, I have concluded the issue is with the wifi capability inside 2TB box (as opposed to the MiniQ boxes).
 
The most common symptom is that the mini Q boxes lose connectivity with the 2TB main Q box. Simply repowering the Main Q box (only) more often than not restores this connectivity. If this fails, then repowering the Mini Q box(s) (after repowering the Main 2TB box) will more than likely resolve the issue.
 
The second problem is that the Main 2TB Q box Loses connectivity with my 3rd Party router, despite the signal being strong, with no other interfering networks on the channels, and all other devices being unaffected (ie. the issue is not the router!). - Again, Simply repowering the Main Q box (only) will often restore this connectivity, however more recently I have to completely reset the network config (reentering my wifi network SSID & Password) to resolve the issue.
Another example of the stability of the Sky Q 2TB network card, is the fact that quite often I am unable to watch Netflix through the SKY App (displaying just an error code), but being able to watch Netflix perfectly in THE SAME TV, simply using the TV Netflix App.
Will SKY send a replacement 2TB Q Box for free or would I have to Pay? - if its the latter then I will probably end up just cancelling, as I am getting tired of spending my time resetting Q boxes around my property?!!

[Laing1]

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@TTW wrote:

I have a 2TB main box and 2 mini Q boxes. I have a 3rd party internet provider so the Sky Q box creates it own 'Skyxxx' Network which it uses to communicate to the Mini Q boxes, however following many many months of living with this issue and routinely resetting network configurations and rejoining the devices, I have concluded the issue is with the wifi capability inside 2TB box (as opposed to the MiniQ boxes).
 
The most common symptom is that the mini Q boxes lose connectivity with the 2TB main Q box. Simply repowering the Main Q box (only) more often than not restores this connectivity. If this fails, then repowering the Mini Q box(s) (after repowering the Main 2TB box) will more than likely resolve the issue.
 
The second problem is that the Main 2TB Q box Loses connectivity with my 3rd Party router, despite the signal being strong, with no other interfering networks on the channels, and all other devices being unaffected (ie. the issue is not the router!). - Again, Simply repowering the Main Q box (only) will often restore this connectivity, however more recently I have to completely reset the network config (reentering my wifi network SSID & Password) to resolve the issue.
Another example of the stability of the Sky Q 2TB network card, is the fact that quite often I am unable to watch Netflix through the SKY App (displaying just an error code), but being able to watch Netflix perfectly in THE SAME TV, simply using the TV Netflix App.
Will SKY send a replacement 2TB Q Box for free or would I have to Pay? - if its the latter then I will probably end up just cancelling, as I am getting tired of spending my time resetting Q boxes around my property?!!

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@TTW As Sky own the boxes any box replacements  due to them being faulty will be free