Upgrade To watch - Sky Q

[dpj85]

Hi, I recently completed an home move with sky, but since moving in and trying to watch movies, it states upgrade to watch this channel even though already subscribed. Also all apps missing i.e netflix

I have tried all the suggested reset options / software updates / refresh apps and still nothing. 

[Ecosse]

You'll need to contact Sky, go to this link: https://www.sky.com/help/home

Scroll to the very bottom of the page and now select the Need More Help dropdown, this will lead to a phone contact.

Ignore the automated messages, just wait for an advisor

Good luck.

[Laing1]

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@dpj85 wrote:

Hi, I recently completed an home move with sky, but since moving in and trying to watch movies, it states upgrade to watch this channel even though already subscribed. Also all apps missing i.e netflix

I have tried all the suggested reset options / software updates / refresh apps and still nothing. 

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@dpj85 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Lisa-P1987]

Update - Spoken to @dpj85 after some steps, the issue was resolved.