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Discussion topic: Unable to watch recorded programs

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This message was authored by Gurdial This message was authored by: Gurdial

Unable to watch recorded programs

I recorded programs from channel 701, 703, 705 and I am unable to watch the recordings please help 

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This message was authored by Laing1 This message was authored by: Laing1

Re: Unable to watch recorded programs

Posted by a Superuser, not a Sky employee. Find out more

@Gurdial wrote:

I recorded programs from channel 701, 703, 705 and I am unable to watch the recordings please help 


@Gurdial Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to download the programme in HD

The default download setting is HD so try changing the format to download in SD

you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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