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Discussion topic: Unable to watch programmes

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This message was authored by: BigMazz

Message posted on ‎13 May 2025 02:38 PM

Unable to watch programmes

Why can't I watch some programmes that are included in my package. I keep being told to upgrade 

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This message was authored by: Daniel0210

Message posted on ‎13 May 2025 02:41 PM

Re: Unable to watch programmes

Posted by a Superuser, not a Sky employee. Find out more

@BigMazz 

Are you trying to watch a channel in HD without having the required HD add-on? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
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This message was authored by: MightyQuinn

Message posted on ‎13 May 2025 02:42 PM

Re: Unable to watch programmes

Posted by a Superuser, not a Sky employee. Find out more

Hi @BigMazz  You are not trying to watch HD channels without a HD subscription? Exactly what channels are you talking about?

Welcome to the Sky Community

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This message was authored by: Laing1

Message posted on ‎13 May 2025 04:17 PM

Re: Unable to watch programmes

Posted by a Superuser, not a Sky employee. Find out more
@BigMazz wrote:

Why can't I watch some programmes that are included in my package. I keep being told to upgrade 

@BigMazz Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to download the programme in HD

The default download setting is HD so try changing the format to download in SD

you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
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This message was authored by: angelareid

Message posted on ‎13 May 2025 06:20 PM

Re: Unable to watch programmes

same here but can't find a way to actually speak to sky

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This message was authored by: Daniel0210

Message posted on ‎13 May 2025 06:25 PM

Re: Unable to watch programmes

Posted by a Superuser, not a Sky employee. Find out more

@angelareid 

Same question…  Are you trying to watch a channel in HD without having the required HD add-on? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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