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Discussion topic: Unable to view recordings

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This message was authored by: DougieH

Unable to view recordings

No previous issues but today we're unable to view any of our recordings. Is anyone else having issues? 

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This message was authored by: Daniel0210

Re: Unable to view recordings

Posted by a Superuser, not a Sky employee. Find out more

@DougieH 

What's happening when to try? Any error message?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: oldfella

Re: Unable to view recordings

Posted by a Superuser, not a Sky employee. Find out more

@DougieH wrote:

No previous issues but today we're unable to view any of our recordings. Is anyone else having issues? 


Hi @DougieH 

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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