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Discussion topic: My TV channels keep going black screen

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This message was authored by: CarD3

My TV channels keep going black screen

My sky was working perfectly and then just yesterday when I turned on the TV any channel I went to would start up and then after 30 seconds or so the screen would go completely blank and this would be happening on a off all evening.  I have tried all of the supposed fixes but nothing is working. Even going to the sky technical support could no solve the problem.  Won't have a technician to call for nearly 3 weeks.  Any one else have the same problem.  Do I need a new Sky Q box?

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This message was authored by: Addie15

Re: My TV channels keep going black screen

Hi there, @CarD3. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

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This message was authored by: CarD3

Re: My TV channels keep going black screen

no one has come back to me so far

 

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