Unable to view downloaded movies on my mini boxes

[Ernie6352]

Morning yesterday evening I downloaded and recorded a movie from Sky Cinema for my Grandchildren to watch in their bedroom this morning when the woke up but they were unable to view it. I have Sky Q with 4 mini boxes. It was fine to watch on the main Sky Q box but not via any of the mini boxes as we received a message on the screen advising the content cannot be viewed on this device. Any advice please.

Kind regards ESP6352 

[Daniel0210 · Accepted solution]

@Ernie6352 

Have you downloaded it in UHD which you aren't able to watch on a mini box? 

[TimmyBGood]

@Ernie6352 

As @Daniel0210 indicates, Mini boxes cannot output UHD, and the main Q box is unable to take a UHD item and render it down to HD for Mini box use. You'll need to select All Formats and then HD when downloading content for Mini box viewing.

[Ernie6352]

Thanks for the prompt response you are are absolutely correct. This is my first experience of the forum and if hzs been great.

[TimmyBGood]

@Ernie6352 

You can also change the default download format as described here:

https://www.sky.com/help/articles/downloading-on-sky-q