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Message posted on ‎09 Dec 2024 12:12 PM

Unable to record a future programme

I want to record a programme that ius on next week. When I press record on my remote, I get the message "This programme cannot be recorded" at the top of the screen. I CAN record the programmes either side of this one, just cannot record the programme I want!
I have plenty of disk space remaining, so it's not a space issue... any ideas folks?

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Avatar for Laing1
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Message posted on ‎09 Dec 2024 05:57 PM

Re: Unable to record a future programme

Posted by a Superuser, not a Sky employee. Find out more
@SJRalling wrote:

"New: A '70s Christmas: Those Were the Days" - Sunday 15/12/2024 @ 21:00

@SJRalling just tried it on my Q box and it allows me to record it 

 

Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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Message posted on ‎09 Dec 2024 12:14 PM

Re: Unable to record a future programme

Posted by a Superuser, not a Sky employee. Find out more

What programme is it?

 

The owner can use metadata to prevent recording.

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎09 Dec 2024 12:33 PM

Re: Unable to record a future programme

Posted by a Superuser, not a Sky employee. Find out more

@SJRalling 

You could make a note of when it's on and see if you're able to set it for recording nearer the time.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
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Message posted on ‎09 Dec 2024 03:38 PM

Re: Unable to record a future programme

"New: A '70s Christmas: Those Were the Days" - Sunday 15/12/2024 @ 21:00

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Message posted on ‎09 Dec 2024 03:39 PM

Re: Unable to record a future programme

Channel 5

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Message posted on ‎09 Dec 2024 03:59 PM

Re: Unable to record a future programme

Posted by a Superuser, not a Sky employee. Find out more
@SJRalling wrote:

"New: A '70s Christmas: Those Were the Days" - Sunday 15/12/2024 @ 21:00

Let's me set it to record.


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This message was authored by: Laing1 Answer

Message posted on ‎09 Dec 2024 05:57 PM

Re: Unable to record a future programme

Posted by a Superuser, not a Sky employee. Find out more
@SJRalling wrote:

"New: A '70s Christmas: Those Were the Days" - Sunday 15/12/2024 @ 21:00

@SJRalling just tried it on my Q box and it allows me to record it 

 

Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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Message posted on ‎10 Dec 2024 06:35 PM

Re: Unable to record a future programme

Thank you @Laing1 🙂 - rebooting the Sky Q box fixed the problem for me.

Strange how this could happen though when other programmes seem unaffected!

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Message posted on ‎10 Dec 2024 06:45 PM

Re: Unable to record a future programme

Posted by a Superuser, not a Sky employee. Find out more
@SJRalling wrote:

Thank you @Laing1 🙂 - rebooting the Sky Q box fixed the problem for me.

Strange how this could happen though when other programmes seem unaffected!

An obscure bug/data corruption issue.  You may never see it again 😊

I am just another Sky customer and my views are my own even if you don't like the answers
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