Moved our dish and now cannot get a signal

[Clare35]

We had to have our dish moved due to building work. We had a satalite engineer come to do it but he cannot get it to work in the new location.  There is a signal but not we can't seem to pick it up - its very weak?

[oldfella]

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@Clare35 wrote:

We had to have our dish moved due to building work. We had a satalite engineer come to do it but he cannot get it to work in the new location.  There is a signal but not we can't seem to pick it up - its very weak?

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Hi @Clare35 

You need to contact Sky for an Engineer to fix it.

Youcould get an independent installer but this would be at a cost.

[Daniel0210]

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@Clare35 wrote:

We had a satalite engineer come to do it but he cannot get it to work in the new location.  

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@Clare35 

Was that a Sky engineer or an independent?

[Clare35]

how do I call out an engineer - 

I can't see any link and just keep getting directed to help guides which are not good

[Clare35]

Independent

[oldfella]

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@Clare35 wrote:

how do I call out an engineer - 

I can't see any link and just keep getting directed to help guides which are not good

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Hi @Clare35 

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.

[Clare35]

Hi, sorry no link in message?

Thanks

[PandJ2020]

https://www.sky.com/help/articles/sky-tv-no-satellite-signal

[Clare35]

 Thank you