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Discussion topic: Unable to pause/rewind and get tv guide

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This message was authored by: Sky+online+chat

Unable to pause/rewind and get tv guide

Continually appears as "waiting on tv schedule" and unable to pause/rewind?
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This message was authored by: Chodley

Re: Unable to pause/rewind and get tv guide

Posted by a Superuser, not a Sky employee. Find out more

Tried a full reboot?

This message was authored by: NW-

Re: Unable to pause/rewind and get tv guide

Hello how did you have to reboot the sky q box 

This message was authored by: Daniel0210

Re: Unable to pause/rewind and get tv guide

Posted by a Superuser, not a Sky employee. Find out more

@NW- wrote:

Hello how did you have to reboot the sky q box 


@NW- 
To reboot the Sky Q box (and then the mini boxes) 


~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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