My sky Fault message cant connect to Q Box

[IanEA]

My Sky App repeatedly shows I have a issue with my Q box , Sky can't connect ?

The box is on line according to settings, and sub message shows a date of AuG 2024 ? On App

evey thing on the set up is working, so why this  message all the time for months?
I have phoned about it some time  ago , but it's still showing today March 7th 2026.

the let's fix it help, shows three options, non of which are relevant!

rebooted everything a few weeks back .  I get no response from Sky, just ignored and message continues. Why can't it be deleted?  As the Q box is now discontinued has all back gone too ?

[oldfella]

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@IanEA wrote:

My Sky App repeatedly shows I have a issue with my Q box , Sky can't connect ?

The box is on line according to settings, and sub message shows a date of AuG 2024 ? On App

evey thing on the set up is working, so why this  message all the time for months?
I have phoned about it some time  ago , but it's still showing today March 7th 2026.

the let's fix it help, shows three options, non of which are relevant!

rebooted everything a few weeks back .  I get no response from Sky, just ignored and message continues. Why can't it be deleted?  As the Q box is now discontinued has all back gone too ?

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Hi @IanEA 

If your box is working OK, then just ignore the message

[IanEA]

Any fault message from Sky  you have to accept as fact, otherwise the whole system is pointless pile of nonsense, not fit for purpose, 

nobody seems to have a clue sadly!