Unable to get mini box to work screen stuck and saying problem joining network

[Helen1982mo]

Screen states problem joining network. Asks if this is 1st time setting up box in this home. There is a yes and no box and iam unable to confirm either way as will not move with remote. 

[oldfella]

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@Helen1982mo wrote:

Screen states problem joining network. Asks if this is 1st time setting up box in this home. There is a yes and no box and iam unable to confirm either way as will not move with remote. 

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Hi @Helen1982mo 

Reset your mini remote by pressing  and holding 7 & 9 together on the remote until it’s led flashes four times. 
This will set it to infrared which will work all Q boxes.   However the remote must be pointed directly at the mini box.

Switch your mini box back on and you then you should be able to get it set up.

Once you get the mini working make sure that you are pointing your remote at the mini box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

[Helen1982mo]

Hi, old fella,

I followed your instructions but nothing happening on remote. 

[oldfella]

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@Helen1982mo wrote:

Hi, old fella,

I followed your instructions but nothing happening on remote. 

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Hi @Helen1982mo 

Reboot the mini.

To reboot press Standby on your mini remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your mini  back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your mini remote or if this is not working press the standby button on the front of the Q box (Amber led).

Then try the remote procedure again

[Helen1982mo]

Hi old fella

Eventually got it to work. Thanx for info.