@Tim7 wrote:
Morning. I am unable to download and our broadband is fine. Messsge is - because of thechnicak difficulties your download was unable to be completed. This is on our Sky Q box and other box also.
Hi @Tim7
First try rebooting your router.
Disconnect power lead for 30 secs and then reconnect to reboot.
Wait until the router is completely back up and running and then Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.
