@Shani1 wrote:
All 4 of my mini boxes won't connect to main box since a storm on thursday
Hi @Shani1
First try rebooting the main Q box and then when this is completely back up and running reboot the minis. Start with the one nearest to your Main Q box (or if on Sky broadband, Sky router if nearer to the mini than the main box
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
Reboot the first mini as above. If it connects move on to the next nearest mini.
If the minis still do not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).
If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. When carrying out Network resets on the other minis you can also use a connected mini if the nearest for WPS.
