Unable to download programme after reinstating subscription

[CHamley93]

I reinstated my tv this morning and now I can't download programmes it tells me to upgrade and if I go into the sky cinema bit to download a film it tells me to upgrade to sky cinema when I already have it. 

[Lisa-P1987 · Accepted solution]

Hi there CHamley93 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.