Unable to download on demand content - upgrade required

[Sieh]

Services have been reinstated following cancellation but I can't download anything or use on demand services. I have all these services but it keeps telling  me I need to upgrade?

Tried everything online including software update etc. but still not working

Can someone give me any advice what else to try please? 

Thanks 

[Chodley]

It's not an HD entitlement thing is it?

[Sieh]

I have the HD package, all works fine on TV. I have also tried changing the downloads to SD but still have problem.

[Daniel0210]

@Sieh 

Sounds like a viewing card issue since cancelling and then changing your mind. To see if they can help you I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Sieh.

[Lisa-P1987]

Thanks for chatting to us @Sieh . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks