Unable to download on demand content - call to upgrade message

[Laing1]

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@DarrenB2 wrote:

I'm having this issue too. Tried changing download video format to SD, HD and UHD. Nothing works.

Also I'm missing all apps, tried refreshing them via the install/setup menu and nothing workds.

Darren

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@DarrenB2 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @DarrenB2 to chat.

[Lisa-P1987]

We are still looking to help you @DarrenB2 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[DarrenB2]

Sorry, yes I still need help with this issue.

[nh-329485-]

Hello, I am also unable to download from on demand or catch up after having a new Q box installed and having changed the download settings to SD. Can this be escalated for me please?

[Laing1]

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@nh-329485- wrote:

Hello, I am also unable to download from on demand or catch up after having a new Q box installed and having changed the download settings to SD. Can this be escalated for me please?

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@nh-329485- I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @nh-329485-.

[JuliePowell65]

I'm getting the same message to upgrade on alibi when trying to watch catchup can watch other channels on catchup but not alibi!!