Unable to connect to broadband, reset the router and unsuccessful connection error message, HELP!

[WRR68]

Hi 

I've tried to connect a few times and always get the unsuccessful connection message, also states may need a sky q booster!

Any help would be appreciated, 🙏🏻 

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you WRR68. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[WRR68]

Hi, this is still unresolved and I've not had any advice on how to resolve. I need a tech support engineer to talk me through possible fixes. 

please confirm the number to call 

many thanks 🙏🏻 

[ppmry]

I have the same issue. What's the fix?