Unable to book an engineer!

[DaisyDay2]

Spent nearly 3 hours on the phone on Saturday trying to link Sky Q to the internet. When this was unsuccesful I was told that an engineer needed to visit as it is likely that we need a new box but this couldn't be booked as, supposedly, there is already an open visit booked - for last December! 

Waited the 72 hours requested for this error to be resolved and for the return call to make the booking - no call came.  Contacted customer services again only to be told the problem has still not been cleared so will have to be sent through to "the back office" yet again

[Chodley]

Ok

so, er, do you have a question or just sharing the annoyance at how bad it is?

[DaisyDay2]

well if someone does know how to make Sky take it seriously and either cancel the no existent appointment or move it that would be helpful

[Chodley]

Ok. I've escalated to see if the online Sky team can do anything about it.

Check back in & look out for a blue chat bubble. It will expire after 48 hours if you don't respond.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.