Unable to activate Discovery Plus

[H1m11]

I am having the same problem  activating discovery plus and each time I try  a message says Sky is working on it. But I have now received a text saying it will cancel discovery plus if I dont activate it! 

[Helen97]

I am having the same problem. I have subscribed on MySky as it's included in TNT package. MySky says 'awaiting activation' when I go through the steps the activation code from discovery+ is not received to my email.
i can get on the discovery+ app but it says I do not have the subscription to watch anything. I don't know what to try. 

[StevenGreen]

You won't get anywhere with sky there not j retested with the discovery plus Sid Eid things . They will just say your not paying for it so they don't care .

i have to email discovery plus every 4 weeks to get a vip pass reactivated . They will never sort out the problem . They will just keep doing this untill my current sky contract runs out 

[IanC1200]

I've had several calls with Sky and TNT now, always very helpul and they respond to emails but ultimately simply not resolved & I believe this is a known problem they are unwilling to solve.  I'm out of contract anyway so it seems to me the simple answer is to remove TNT from my Sky package and resubscribe to TNT/Discovery Plus.   I think this is what Discovery Plus want, and therefore strongly suspect it's them causing the problem, not Sky.  The cost looks the same.

[JCB4]

I activated this when I joined Sky in 2024 but it seems to have expired and the app now doesn't recognise my email. It doesn't show up in my apps, nor does it show up in my cancelled apps. I tried to reactivate and got a Sky error message saying that it couldn't be done at tbe moment and to please try again later... grr

[richiecole]

I have been having issue activating discovery plus for 6-8 weeks I was given a temporary pass for a month which has now expired. Sky were sorting it but when I rang I was told there is an issue and it has been going on for 6-8 weeks and there is nothing they can do and no one to escalate to this a so poor wasted hours on the phone on hold what a terrible service 

[StevenGreen]

Sky will do nothing . Waste of time . Because discovery is free with sky and your not paying for it they don't care that you can't get it. Just stay in contact with discovery instead and just get them to reissue a VIP pass every month they what I do . It will never get resolved . 

[warbkingtonlounge]

For me this is still not resolved. Discovery gave me 30 days subscription which has now expired, since which time I cannot sign in to discovery via sky

[StevenGreen]

You will be emailing them everyone month for it to be renewed untill your current sky contract runs out . I hav it email them everyone 4 weeks and have done for over a year now . Sky don't care about this issue and do t get involved 

[warbkingtonlounge]

Its ridiculous isn't it. Sky should just come clean and cancel the linkup with Discovery 

[J0R0]

Hello, what do you have to provide in the email to prove you are a sky customer? Could you also provide the email address for discovery+ or is the request through a "contact us" type of request?

[StevenGreen]

Contact us I think . Customer service .

[warbkingtonlounge]

I did all of this in January, resent D+ email and password to match sky, sent screen shots etc. Etc. Nothing has worked. D+ have just given me another complimentary month membership as thete seems to be no fix on the horizon. 

[StevenGreen]

Yep that's all that will happen 

[Daywalker316]

Ask sky to deactivate ur discovery + then re activate it this comes from discovery+ them selfs and sky can do it but there some of their customer services staff are rude Ignorant and downright liars they can deactivate your Discovery+ so you can reactivate it and sort the problem. The best way to deal with sky is to threaten calling trading standards for breach of contract as you have to pay a subscription to get free discovery + from sky so its breach of contract under the law and sky don't want you knowing that and will drag it out as long as they can saying it's a problem with discovery + I had the same problem for three years and discovery customer Service personnel just laugh when you see sky can't do nothing themselves. Say Contact sky And ask them to deactivate your Discovery+ and you will be able to reactivate it on app this hence sorting the whole Discovery+ problem that sky have known about for over four years and have done nothing to fix it except blame Discovery+ when the whole problem is with sky hence the breach of contract so sky, fix it and stop lying to people and blocking people on sky community. Shame on you sky, all you want is people's money and you won't fix nothing and you just blame every other company when the problems really lies with sky sheer greed that simple