Unable to activate Discovery Plus

[doylesi]

Finally got through to a very helpful assistant at Sky who managed to activate my Discovery and Netflix accounts. This was the second person at Sky who had tried to help, the first was on the phone with me for 45 mins and tried all sort of fixes which didn't work, this second guy seemed much more aware of the issues so maybe it's worth perservering until you get someone who can help. It is a faff to try and get through to a human though.

[LLon]

I ran into the same issue. I am a Republic of Ireland customer. I work in IT, looking at the underlying API response in Dev tools in the browser, I think the below might be the issue with this link for Irish customers: https://www.sky.com/discoveryplus-activate

I have access to a VPN and retried with my VPN location as UK and then the activate link above worked immediately. Not sure if other folks experiencing this are from Ireland but it might provide a root cause and offer another potential solution if you have access to a VPN

This looks to be the issue:

{
"response": "failure",
"code": 4050,
"status": 400,
"locale": "en-US",
"title": "Invalid country code",
"message": "Invalid country code from the partner.",
"command": {}
}

The country code in the failed request is IE.

If this is a valid link for activating Discovery Plus for Irish customers, I think support for IE as country code needs to be added to the discoveryplus API 🐛

[karenanne]

Thank you so much for taking the time to share this. It worked for me. I am nearly a month trying different ways to activate discovery and on the phone to sky and discovery. Thank you 

[Nigel19076]

I have upgraded to Sky Glass Gen2, love it by the way, i have a 1gb Internet connection and so far, no issues other tban the one from when I had Stream.

I have renewed my contract for 2 years, but still cannot watch the majority of programmes on Discovery Plus, I can sign in and access my own profile, but it keeps asking me to subscribe, which shouldn't be the case. 

Tried ringing Sky,but unfortunately the Indian Gentleman I got knew even less than me.

Frustrated.

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[StevenGreen]

Yep absolute joke . I'm still waiting for discovery themselves to sort it out . 

[Nigel19076]

Mate, if you get or become aware of a solution, could you please share it with me, I will do likewise.

[StevenGreen]

Absolutely . If I hear anything off discovery soon I'll let you know . I currently have a free months VIP pass which will be running out shortly . 

[karenanne]

Download Tunnel Bear on your phone, set the VPN to the Uk and activate it following the sky instructions. Very easy to do. The problem is the Irish sky link.

[Nigel19076]

I am in the UK, but thanks anyway.