This discussion topic has been answered Discussion topic: Ultra HD
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Message posted on 17 Sep 2025 12:29 PM
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Some films on Sky cannot be played because screen says I need a UHD TV to wtch. But I do have a 4K TV. Screen message also says to change settings press the red button. What red button? The only red button on the remote is the record button.
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Message posted on 17 Sep 2025 12:42 PM
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@Woodside28 wrote:
Some films on Sky cannot be played because screen says I need a UHD TV to wtch. But I do have a 4K TV. Screen message also says to change settings press the red button. What red button? The only red button on the remote is the record button.
hi @Woodside28
Please may I ask which SKy product you have ?
You have posted in SKY Q - the remotes have a red button (on the latest remotes below the mute button) & I don't recall ever seeing a message to use the red button to change resolution
If you do have SKY Q then the resolution is set in
Home - Settings - Setup - Audio Visual - Picture Resolution
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Message posted on 17 Sep 2025 12:42 PM
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@Woodside28 wrote:
Some films on Sky cannot be played because screen says I need a UHD TV to wtch. But I do have a 4K TV. Screen message also says to change settings press the red button. What red button? The only red button on the remote is the record button.
hi @Woodside28
Please may I ask which SKy product you have ?
You have posted in SKY Q - the remotes have a red button (on the latest remotes below the mute button) & I don't recall ever seeing a message to use the red button to change resolution
If you do have SKY Q then the resolution is set in
Home - Settings - Setup - Audio Visual - Picture Resolution
Message posted on 17 Sep 2025 02:25 PM
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Re: Ultra HD
Found button and it worked. thanks
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