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This discussion topic has been answered Discussion topic: Ultra HD

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This message was authored by: Woodside28

Ultra HD

Some films on Sky cannot be played because screen says I need a UHD TV to wtch.  But I do have a 4K TV.  Screen message also says to change settings press the red button. What red button? The only red button on the remote is the record button.


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This message was authored by: nigea99 Answer

Re: Ultra HD

Posted by a Superuser, not a Sky employee. Find out more

@Woodside28 wrote:

Some films on Sky cannot be played because screen says I need a UHD TV to wtch.  But I do have a 4K TV.  Screen message also says to change settings press the red button. What red button? The only red button on the remote is the record button.


hi @Woodside28 

 

Please may I ask which SKy product you have ?

You have posted in SKY Q - the remotes have a red button (on the latest remotes below the mute button)  & I don't recall ever seeing a message to use the red button to change resolution

 

If you do have SKY Q then the resolution is set in 

Home - Settings - Setup - Audio Visual - Picture Resolution

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This message was authored by: nigea99 Answer

Re: Ultra HD

Posted by a Superuser, not a Sky employee. Find out more

@Woodside28 wrote:

Some films on Sky cannot be played because screen says I need a UHD TV to wtch.  But I do have a 4K TV.  Screen message also says to change settings press the red button. What red button? The only red button on the remote is the record button.


hi @Woodside28 

 

Please may I ask which SKy product you have ?

You have posted in SKY Q - the remotes have a red button (on the latest remotes below the mute button)  & I don't recall ever seeing a message to use the red button to change resolution

 

If you do have SKY Q then the resolution is set in 

Home - Settings - Setup - Audio Visual - Picture Resolution

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This message was authored by: Woodside28

Re: Ultra HD

Found button and it worked.  thanks

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